Return & Refund Policy

InterviewBoss sells digital subscription services (Pro plans for candidates and Starter/Pro plans for recruiters and agencies). Because these are digital services rather than physical goods, this policy explains how we handle refund, return, and cancellation requests for subscription payments.

1. Overview

We want every payment on InterviewBoss to be fair and transparent. Refunds are not automatic and are reviewed individually and in good faith, based on the conditions described below. Cancellation of automatic renewal is always available directly from your account settings.

2. Refund eligibility

You may request a refund within 7 working days of your original payment date if any of the following genuine issues apply:

• You were charged more than once for the same subscription (duplicate payment).
• Your payment was deducted but your plan or subscription was never activated due to a technical error on our end.
• A verified, continuous service outage prevented you from using the paid features you were billed for.
• Any other genuine billing error confirmed by our support team after review.

Refund requests are assessed on a case-by-case basis. Submitting a request does not guarantee approval; our support team will review the details and let you know the outcome.

3. How to request a refund

To request a refund, email support@interviewboss.net or use our Contact page within 7 working days of your payment. Please include your registered phone number, the transaction reference number, and a short description of the issue so we can review your request quickly.

4. Refund timeline

Once a refund request is approved, InterviewBoss will process it within 7 to 10 working days of approval, back to the original payment method or mobile financial service used for the purchase. Depending on your bank or payment provider, it may take a few additional working days for the refunded amount to reflect in your account after we process it on our end.

5. What is not covered

To be transparent about the limits of this policy, InterviewBoss does not offer a refund, return, or exchange in the following situations:

• Change-of-mind cancellations requested after the 7 working day window described above.
• Subscriptions where the paid features (such as AI mock interviews, scored reports, or recruiter interview rounds) have already been used or consumed.
• The unused remainder of a billing cycle after you cancel auto-renewal.
• Requests that are not accompanied by a valid transaction reference or account detail.

6. Cancellation policy

You can cancel automatic renewal at any time from your account settings. Cancellation stops future billing and takes effect at the end of your current billing period; you keep access to paid features until that date. There are no partial refunds for the remaining days of an active billing period, except where the refund conditions in section 2 apply.

7. Changes to this policy

We may update this Return & Refund Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.

8. Contact

For refund, return, or cancellation questions, contact us at support@interviewboss.net or visit our Contact page.